- FedEx Surround system ensure the integrity and timely delivery of sensitive shipments, according to the company
- The solution utilizes advanced sensor with near real-time data analytics to provide continuous monitoring and proactive interventions for shipments worldwide.
Federal Express Corporation (FedEx) has launched an intelligent solution for monitoring and intervention designed to elevate logistics and supply chain management by enhancing control and visibility of shipments for customers in Korea.
The FedEx Surround monitoring and intervention tools integrate seamlessly with the company’s existing transportation network, enhancing its robust suite of shipping and tracking solutions. With three levels of service for customers to choose from that comprise of Select, Preferred and Premium, the tools support a wide range of industries including healthcare, aerospace, high-tech, providing critical updates and interventions that ensure the integrity and timely delivery of sensitive shipments, according to company officials.
“In today’s fast-paced and interconnected world, supply chain visibility and agility are more important than ever,” said Wonbin Park, managing director of FedEx Korea. “With the Surround Monitoring and Intervention solution, we are empowering businesses in Korea to stay ahead of potential disruptions, optimize their operations, and deliver exceptional service to their customers.”
Details of FedEx Program
The FedEx Surround monitoring and intervention solution utilizes advanced sensor technology including SenseAware ID with near real-time data analytics to provide continuous monitoring and proactive interventions for shipments worldwide.
SenseAware ID uses a lightweight, compact sensor that transmits precise package location data every two seconds via Bluetooth Low Energy (BLE) to WiFi access points or established gateway devices throughout the FedEx network. Packages equipped with the SenseAware ID sensor are tracked hundreds of times versus dozens of times with traditional package scanning protocols, which provides an unprecedented amount of real-time data about the location of the shipment.
FedEx is using AI and machine learning technologies within the FedEx Surround system that official said will predict potential disruptions in the shipping process, allowing FedEx and its customers to swiftly make informed decisions.
Key Benefits
FedEx suite of tolls provides three key benefits to its customers:
- A dashboard that provides near real-time global visibility and predictive analytics using AI and SenseAware ID.
- Special handling code enhances operational capability, enabling prioritized boarding and handling, cold chain support and in- and out-of-network intervention.
- Around-the-clock expert support ensures proactive monitoring and intervention with dedicated teams at hubs, ramps, and stations, including customized reporting for customers.
Besides Korea, the FedEx solution is available for customers in Australia, Japan, Malaysia, New Zealand, Singapore, Taiwan and Hong Kong SAR, and will soon be rolled-out to additional APAC markets.